Rescue 15

Rescue 15 is a telephonic aid provided by the police to cater emergencies. All calls are received and responded by 3 assistants through their telephones. Data recorded of callers include caller’s name, time & date and place of incident, details of concerned police station, nature of crime further the data is also forwarded to Chief Minister's complaint cell.

Processing of Complaints

  • After a call is received, the team leader guides the assistants and gives suggestions/ instructions accordingly
  • Information of any heinous or cognizable offence is immediately passed on to DPO by the head of rescue 15
  • Team leader also passes the information to wireless control. Wireless control directs police mobile towards crime scene/ point of incident
  • Later, wireless control passes the information to nearest patrolling vehicle for dispatching to the point of occurrence for prompt response
  • Police mobile reaches at the crime scene within 3 to 5 minutes in urban areas and 7 to 10 minutes in rural areas
  • After police mobile reaches the place of incident, team leader calls the aggrieved or victim through official landline number to verify whether police mobile has reached at the said place or not
  • To initiate legal proceedings against the offender, caller is advised to contact the concerned police station